FAQs – REFUNDS AND RETURNS

I am not happy. Can I get a refund?

So sorry to hear you’re not happy. Please email hey@thefirstlight.co.uk and we’ll see what we can do for you.

I’ve ordered something incorrectly, can you help?

If you let us know as soon as you can we will see if we can make the change! Drop us an email on hey@thefirstlight.co.uk

How long will it take for me to get a refund?

It can take between 5-10 days for it to appear on your account. After which please drop us an email on hey@thefirstlight.co.uk

What if my order is damaged?

Really sorry to hear this. If you let us know as soon as you can, we will get onto it! Drop us an email on hey@thefirstlight.co.uk

I was sent the wrong items, can you help?

Yes of course. If you let us know as soon as you can we will see if we can make the change! Drop us an email on hey@thefirstlight.co.uk